Policies

Cancellation Policy

Cancellation must be sent in writing via email [rico.r15eps@rathdefense.com] or text message [928-421-3070]. 
Include:

• Name

• Phone number

• Email

• Course date

• Invoice/receipt number

See our Refund Policy for further details on refunds.

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Reschedule Policy

Request at 3 or more days = 100% applied to the rescheduled course.  If a re-schedule is canceled by the client see Refund Policy.

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Refund Policy

Before Course = Refund Percentage

• 7 Days = 100%

• 5 Days = 70%

• 3 Days = 50%

• Under 3 Days = 0%

Reschedule Cancellation Refund: 

• 7 Days = 50%

• 3 Days = 25%

Reschedule due to Company or Weather-related issues:

• 100% Refund or Reschedule [excempt from Reschedule Cancellation Policy]