Policies

Cancellation Policy

Cancellation must be sent in writing via email [rico.r15eps@rathdefense.com] or text message [928-421-3070]. 
Include:

  • Name

  • Phone number

  • Email

  • Course date

  • Invoice/receipt number


See our Refund Policy for further details on refunds.

 

Reschedule Policy

Request at 3 or more days = 100% applied to the rescheduled course.  If a re-schedule is canceled by the client see Refund Policy.

Refund Policy

Before Course = Refund Percentage

  • 7 Days = 100%

  • 5 Days = 70%

  • 3 Days = 50%

  • Under 3 Days = 0%


Reschedule Cancellation Refund: 

  • 7 Days = 50%

  • 3 Days = 25%


Reschedule due to Company or Weather-related issues:

  • 100% Refund or Reschedule [excempt from Reschedule Cancellation Policy]

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