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Policies
Cancellation Policy
Cancellation must be sent in writing via email [rico.r15eps@rathdefense.com] or text message [928-421-3070].
Include:
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Name
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Phone number
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Email
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Course date
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Invoice/receipt number
See our Refund Policy for further details on refunds.
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Reschedule Policy
Request at 3 or more days = 100% applied to the rescheduled course. If a re-schedule is canceled by the client see Refund Policy.
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Refund Policy
Before Course = Refund Percentage
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7 Days = 100%
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5 Days = 70%
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3 Days = 50%
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Under 3 Days = 0%
Reschedule Cancellation Refund:
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7 Days = 50%
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3 Days = 25%
Reschedule due to Company or Weather-related issues:
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100% Refund or Reschedule [excempt from Reschedule Cancellation Policy]
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